Frequently Asked Questions

If your caregiver calls in sick, we will call you immediately to see if you would like a replacement caregiver. If so, we will make every effort to send your replacement as quickly as possible.

Yes. JFS Care serves clients who reside in senior living communities, assisted living centers, and long-term care facilities. We can also provide bedside companionship during hospital stays.

The JFS Care office is open Monday through Friday, from 8:30 am to 5:00 pm. If you require emergency assistance after hours, a live operator will answer your call and connect you with our on-call home care manager.

In-home care is versatile and available to anyone who needs a helping hand in order to perform activities of daily living, such as bathing, dressing, housekeeping, meal preparation, transportation to and from appointments, shopping, etc. – and to those who simply need some companionship at home.

Home care services allow older adults and disabled individuals to receive the care and attention they need in the comfort and familiarity of their own homes, as opposed to moving into an assisted living or nursing home facility. Receiving care in the home also allows individuals to rest and heal in comfort following a surgical procedure or hospital stay. At JFS Care, we design our in-home care plans with an eye toward helping our clients remain engaged and active.

With decades of experience, JFS Care has developed a strong reputation for reliability and providing the highest quality care. We customize our services for each client and treat each person we care for like a member of our own family. By embracing new technologies, we are able to help our clients increase their personal safety and improve their wellness. We are your community resource for finding answers to all of your aging care questions. To learn more about how we differ from other in-home care providers, visit our Why Choose Us page.

JFS Care requires two years of prior caregiving experience, and each new personal care assistant must participate in training to meet requirements for new caregivers in the State of California. After that, all caregivers are required to complete an additional five hours of training per year. We actively encourage our caregivers to pursue as much training as they can by compensating them for approved additional training hours. We provide training through Nevvon, a leading online healthcare education company, and also offer in-person and virtual training throughout each calendar year. These training measures ensure that our care team is fully equipped to meet a wide range of needs and to provide the highest quality care.

Our caregivers are fingerprinted for screening through the Department of Justice and the Federal Bureau of Investigation. We also complete a criminal background check and driving record report for each caregiver via a national security firm. Additionally, we perform random drug testing and diligently verify all references for new applicants. All applicants must undergo a personality evaluation and in-person interview by our HR coordinator. If hired, all caregivers are required to participate in our training protocols with our care managers and HR coordinator.

Yes. All of our personal care assistants and office employees are fully insured and bonded for your safety, protection, and peace of mind.

Yes. JFS Care is a California Licensed Home Care Agency with the Home Care Services Bureau. Our license number is 194700007.

No. Because our services are non-medical in nature, they are not covered by Medicare, Medicaid, or health insurance. If you have long-term care insurance, we can help you determine if your policy will cover any of our services.

We require that an active credit card is kept on file. You can choose to have us auto-charge your card or we can contact you for approval. We accept Visa, MasterCard, American Express, and Discover. Payments by check or money order are also acceptable.

We require a minimum of 6 hours for home care and 4 hours for housekeeping services. We make every effort to accommodate your service needs.

The price of our services is determined based upon your unique needs. Once we are able to assess your care needs by phone or in person, we can provide you with pricing information.

We can arrange service within 24 hours in urgent situations, but it is preferable to first complete an in-person home assessment. We work with you to design a unique care plan and perform a safety inspection of the home environment so that we can make recommendations for making the home safer.

JFS Care offers a wide range of traditional non-medical home care services, such as assistance with bathing, dressing, personal hygiene, using the bathroom, housekeeping, meal planning and preparation, companionship, shopping, and transportation. We also partner with Philips Lifeline to provide home care technology that increases personal safety and wellness. Additionally, we offer specialized care services, such as help with hoarding and care for Holocaust survivors. Contact us to learn more.

We’re pleased to serve older adults throughout Los Angeles and its surrounding communities. We also serve clients in many of the beach cities up to Long Beach, and in parts of the Ventura Valley. See our Service Area page or contact us to see if we can serve your area.